Frequently Asked Questions
Common Questions We Get A Lot
Do you move companies, warehouses, offices etc?
Yes, Olympus Removals specialise in BIG house, office and warehouse moves.
How much do you charge?
Our full rates and charges can be found here Olympus Removals Rates.
How do I pay?
We accept cash, Mastercard and Visacard for payments.
Will I receive a tax receipt?
Yes, a tax receipt is emailed to you immediately upon receipt of payment.
How long will my move take?
Our guys are fast, fit, and efficient and will do the job as quickly and safely as they possibly can. They are highly experienced and have been working with us for some time. They use their skills and experience to make your move go smoothly.
How much space in a furniture removal truck?
Olympus removals use a number of different vehicles to be sure you get the right furniture truck for your job.
How long will my furniture take to get there?
Local moves usually happen on one day. If you’re moving interstate or moving overseas, transit times depend on your destination, freight method, volume and availability.
How long before should i book a furniture removalist?
As soon as you know you’ll be moving. The earlier you book, the better your chances of moving on the day you prefer.
Do I need to bother taking out insurance?
This is up to you, but we strongly suggest that you consider it as your goods will be exposed to a higher risk of loss/damage than when they are inside the home.
Do I need to insure everything?
That is up to you. If you decide to insure only specific items, anything that is not on the list will not be covered.
Really, it’s not likely there will be any damage or loss to my goods is it?
Despite all the care and expertise we take, accidents can still happen and some things are outside our control. We will endeavour to ensure there is no loss or damage, but we do recommend you take out insurance.
Does everything covered by my Warranty need to be wrapped?
Any item worth more than $300 that the drivers believe may be damaged in the move will need to be protected to be covered by the Warranty.
Will I have to pay an excess if I have a claim?
Yes, the Customer Goods in Transit and Storage Insurance does have an excess which is set out in the PDS.
Do I need a third man?
The 3rd man is important to be there for the big moves also with the third man your move will be performed a lot quicker saving you money overall.
Do you transport our pets?
We do not transport pets. Ideally, pets and plants travel best in your own car.
Do you move our plants?
If your plants are very dear to you, we suggest you take them with you. Therefore, we suggest you not to move your plants unless you absolutely cannot leave them behind. Olympus removals don’t take responsibility for plants.
Do you sell moving packing materials?
Yes, We have everything you need for self packing. We also offer full packing services. From boxes to bubble wrap, the materials you need are available at our warehouse at competitive prices.
Thanks to Helen and Leigh for coming over so quickly to estimate our move. They are super friendly people and they took all the stress out of our move.
I Highly Recommend Them
Olympus Removals did my recent move from Canberra to Sydney. I highly recommend them. Great service, extremely competitive price, reliable, on time and most importantly no damage to anything. Will definitely use them again.
Fantastic service! Efficient, friendly and so helpful. Helen and Leigh take pride in their business and their professionalism was evident from the first phone call. Thank you for making our move so smooth.
- Kellie & Dan
Very Careful With Our Items
Moved from Wollongong to Canberra and the experience couldn't have been better. The Olympus staff were very careful with our items and everything made it safe and sound with plenty of laughs along the way to ease the stress of moving. Thanks for all your help!
Olympus Removals were amazing. They kept me updated throughout the morning and the two removalists - Rob and Carl, were professional, friendly and brilliant to deal with. Really reasonably priced and it took no time at all for everything to be moved. Cannot recommend them highly enough. Thank you for making the day totally stress free.
A Pleasure To Deal With
The team at Olympus Removals were a pleasure to deal with from start to finish. Helen couldn't have been more helpful in getting the move organised and sourcing boxes. On the day, the guys turned up early and worked like trojans until the move was done - and all with a smile! We would highly recommend Olympus Removals.
They Actually Care!
What a refreshing group of removalists! Made such a change to have guys who actually care about the state your furniture arrives in! A normally stressful situation was made so much easier with this company!
Moved from Sydney to the Hunter Valley and couldn't be happier with the helping hand from these guys! Very accommodating and super friendly! Thank you.
Job Well Done
Great removal job by Olympus Removals today! The boys arrived on time in a HUGE truck, carefully loaded all our precious office furniture, drove 400 kilometres, unloaded at the destination, and were still smiling at the end of the day, despite another 400 kilometres to drive home. A big thank you to Leigh and Ben for a job well done, and to Helen for organising everybody.
I had such a great experience with this company, booking with Helen was easy. Leigh and Richard were on time, they were quick and efficient and friendly. I opted for a fixed rate, and even with this in mind they went above and beyond the basic tasks, including picking up a piece of furniture on-route with no extra charges. They worked non-stop to get us into our house and were meticulous with every piece of furniture. I found their rates to be super competitive as well and wasn't expecting the high level of service I received. Would definitely use this company again, although our next move is hopefully to a nursing home some time in the distant future.
Fast, Friendly, Professional
These guys saved us after another "reliable" company failed to even show up despite confirming the booking. You can only imagine the stress we were under when we finally found Olympus Removals. They were awesome. Not only did they save us from a disastrous experience, Olympus removals were fast, friendly, professional and trustworthy. Having moved a few times, I can honestly say that these guys would have to be the best. I can't recommend them highly enough.
Cannot Fault A Thing
After reading horrible reviews about other companies I was incredibly worried about choosing a removalist. Olympus Removals provided a very affordable quote. I cannot fault a thing, from the customer service from Helen to the boys who came and picked up our stuff, everything was great. I will definitely be reusing them again for my future move. Not one item was damaged and they came in the time frames promised. Thank you!
Best removals service I've ever come across. Extremely professional.
Really professional, on time, worked solidly, good value for money. Would highly recommend.